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Effective from 1st January 2020
Our Customer Information
Green Line Technologies. ("VYO CRM" or "VYOCRM" or vyocrm.com or GLTECH) is keen on data security as we are well aware that our users (you) care about how the personal information is used. Hosted on high performing Google & Amazon clouds, we assure you that all our customer information is held confidential. We never sell our customer list or our customer information. All the customer information collected such as name, email address, phone number, website, social media handles, mailing address, billing information or any other information related to third party integrations is collected for the sole purpose of providing best services to our customers and to update them of the improvements to our product and services.

We will send product updates, special offers or promotional notices via Text message, mail, email or voice broadcast, from time to time, to our customers and prospects who have expressed interest and requested such information. The customer/ prospect can always opt out from receiving such offers/ notifications by following the opt out link on the specific communication or by contacting VYO CRM directly.

Our Customer Lead Information

Our customer lead information is tantamount to our customer information for us. All data with relation to leads generated by our customers or any other information collected automatically by our customers is held in strict confidence. We never reach out to them nor do we share customer lead information to any third party.

Our Integration Partner Information

VYO CRM has ever increasing integrations with third party softwares and services. We promise high data security on all the information shared by our integration partners. We collect information for integration purposes, commission checks and for tax compliance.

Cookies Policy

At VYO CRM, we believe in being transparent about how we collect and use data. This policy provides information about how and when we use cookies for these purposes. Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at VYO CRM.

What is a cookie?
Cookies are small text files sent by us to your computer or mobile device. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

To find out more about cookies, visit this site.

VYO CRM uses cookies and similar technologies like single-pixel gifs and web beacons. We use both session-based and persistent cookies. VYO CRM sets and accesses our own cookies on the domains operated by VYO CRM and its corporate affiliates (collectively, the “Sites”). In addition, we use third party cookies, like Google Analytics.

Some cookies are associated with your account and personal information in order to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization, among other similar things.

Cookies can be used to recognize you when you visit a Site or use our Services, remember your preferences, and give you a personalized experience that’s consistent with your settings. Cookies also make your interactions faster and more secure.

Authentication - If you're signed in to our Services, cookies help us show you the right information and personalize your experience.

Security - We use cookies to enable and support our security features, and to help us detect malicious activity.

Preferences, features and services - Cookies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on our Sites more easily. They also provide you with features, insights, and customized content.

Marketing - We may use cookies to help us deliver marketing campaigns and track their performance (e.g., a user visited our Help Center and then made a purchase). Similarly, our partners may use cookies to provide us with information about your interactions with their services, but use of those third-party cookies would be subject to the service provider’s policies. We may use cookies to help us deliver marketing campaigns and track their performance (e.g., a user visited our Help Center and then made a purchase). Similarly, our partners may use cookies to provide us with information about your interactions with their services, but use of those third-party cookies would be subject to the service provider’s policies.

Performance, Analytics and Research - Cookies help us learn how well our Sites and Services perform. We also use cookies to understand, improve, and research products, features, and services, including to create logs and record when you access our Sites and Services from different devices, such as your work computer or your mobile device.

Cookies and other ad technology such as beacons, pixels, and tags help us market more effectively to users that we and our partners believe may be interested in VYO CRM. They also help provide us with aggregated auditing, research, and reporting, and know when content has been shown to you.

Some people prefer not to allow cookies, which is why most browsers give you the ability to manage cookies to suit you. In some browsers you can set up rules to manage cookies on a site-by-site basis, giving you more fine-grained control over your privacy. What this means is that you can disallow cookies from all sites except those that you trust.

You may opt-out of third party cookies from Google Analytics on its website.

You can opt out of interest-based targeting provided by participating ad servers through the Digital Advertising Alliance (http://youradchoices.com). In addition, on your iPhone, iPad or Android, you can change your device settings to control whether you see online interest-based ads.

If you limit the ability of websites and applications to set cookies, you may worsen your overall user experience and/or lose the ability to access the services, since it will no longer be personalized to you. It may also stop you from saving customized settings, like login information.

Mobile App users - Android Mobile app

Below given permissions are required to allowed in mobile device to enable full functionality in mobile app

Calls and Contacts

-VYOCRM requires access to calls and contact from mobile to provide management reports related to contacts in vyocrm.com e.g Duration of calls, Dialed and received calls. users can change via setting and permissions.

Text Message

-VYOCRM requires access to text messages to provide management reports related to text messages sent and received to contacts in vyocrm.com, users can change via setting and permissions.

Location Services

-VYOCRM requires access for direction and location to pin customer location and direction services for user's customers and to provide management reports for Check-In and visit notes, users can change via setting and permissions

Internet connectivity

- VYOCRM will work only with the internet through Wi-Fi or mobile data. Internet connectivity is highly required for app functions.

Device Information

- Devices and OS informations are collected to ensure proper accessibility, data security and other analyticals for VYOCRM mobile app to generate Crash report and support enhancement of the mobile app.

Cameras and Photos

- VYOCRM requires access to cameras and photos to upload documents required during any action in the mobile application like Task, Attachment for leads, Customers, projects or contracts. users can change via setting and permissions

Files and Folders

- VYOCRM requires access to files and folders of the mobile device to upload documents required during any action in the mobile application like Task, Attachment for leads, Customers, Projects or contracts. users can change via setting and permissions.

Why No registration in mobile app?

-This entire app works with business organization and requires a super admin to control and create users.

GDPR

- For details read https://vyocrm.com/gdpr