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FAQs

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General Queries

You can access VYO CRM via a Valid Web Browser, Android and iOS mobile apps.
No, Right now we are not selling other than India. In near future we may plan, You will be update via announcement.

Join as Partner

Yes, VYO CRM is compliances with Indian GST and VYO CRM does not have any services for books keeping or accounting.

Join as Partner

No, You need not to pay any extra charges for using our mobile apps.
You will be notified via email / announcement area about updates, Maintenance and other planned / unplanned activities.
We do not offer any discount right now, But still you can reach to our sales via chat.

Chat to sales
Yes, We are more concern about enhancement of a module / processes / features. Login to your admin console and submit an enhancement request / idea. Our team will do needful.
We normally offer extra services like bulk SMS service and Email accounts. But this not the condition you have to buy these service only from us. You are privileged to use go with your own choice.
We are working with third party service now, Come back soon to get updates.
Activation licenses is a code which is used to activate an services whichever pending for payment / activated by customer. VYO CRM Partner can able to give activation code. For which you have to pay them directly or any available option from them.
Always your invoice is overdue with 5 days from invoice. 10 days overdue invoices will be cancelled and related services will also gets cancelled. Other way, you have chosen any partner to activate via activation license.
Normally it is 1 year, The first renewal date will be 365th day from the date of subscription, This renewal date is fixed and cannot be changed. All your additional services / user will be followed as pro rata from renewal.
Your sign up date on 21th November 2018 and renewal on 20th November 2019, In between you have added a new user on 1st January 2019 and paid for one year subscription. On 20th November you will have renewal to all your users and services including user / service whichever added in between. But renewal will considered for 325 days for the additional user.
Invoice itself will have sufficient reason and particular. You have to be careful while upgrading and adding a new user / services and its renewal structure.
The portal which helps you give access to add or remove users / subscriptions. Only owner of the account can login and see available informations like invoices, support ticket, etc.,
Periodical webinars, public forums, seminar and workshops which helps your business growth. These are visible in announcement area.
Check your admin mail box / mail to support@vyocrm.com

Technical support

Yes, you will get access to Knowledge bases.
Technical support via Email and Tickets. In rare case we offer via Phone and remote desk connection.
Yes, we will conduct webinar for both sales, support and implementation.
Yes, we are concerned about usage. Submit a request via admin console, One of our team member / consultant partner will reach you as soon as possible.
Right now there is no provision. We will keep you update via email once system is tuned and updated.
Login to you admin console and Submit a bug/error form.
Yes, We will provide implementation services only to our direct customers not to customers under any partners.

Trial

No, Right now we only serve India.
Yes, Either we or our consultant partner can do this.
You will get full access to core modules and not to the modules / customization available in vyo market place.
All your data are in encrypted. We will wipe out from system within 5 working days from expiry.
Simple, You will see an option on top.

Consultant

We will not appoint consultant to you, you can search and choose on your own. Chat to sales for sugesstion and help.

Search Consultant

He / she is know how to implement this VYO CRM to your organization model. They are well experienced and trained for the it. All you have to do is give them a detail idea how you wanted to use this CRM, Now its time to sit back and do as directed.
What ever you do with partner, VYO CRM will not send any invoice or collects payment. Partner will raise invoice as per agreed terms and you have to pay them via available option to them.
We do not interfere on consultant work model. But you can choose consultant via our portal.

Search Consultant

Sorry, We will provide any service when you have subscribed with any of our consultant. Raise a complaint against the partner via admin console or mail to support@vyocrm.com
A vaild reason and sole discretion of VYO CRM admin to move from one consultant to another consultant.
Yes, Consultant are the partner and part of our services. They do Technical and implementation support via Phone, Email or remote connection.
Offer Trial account, Understand your requirment on VYO CRM, Analyse with available resources and create any new module requirment if any needed, Implement and all post sales technical support.

Cancellation and Refund

You cannot cancel any subscription, Your account will automatically gets suspended due to non usage more than 30 days and same will be terminated once your susbcription ends / as per accepted terms.
We do not refund on any circumstance.
All your encrypted data will be removed from the system within 10 days of termination.
No, We do not offer any backup / data migration services.

Subscription and Renewal

Yes, You can
Yes and it is sole discretion of VYO CRM admin.
All licenses are annually renewed services. First sign up date is followed as renewal date and additional services or licenses bought new are calculated in prorata per first sign up date. Value added services, Bulk SMS are as per specific terms during purchase.
We offer variety of payment mode you can choose to pay Wire Transfer / Payment Gateway.
We will notify you within 3 working days via email. You are requested to follow those instructions or write us to sales@vyocrm.com

Add / remove users Users

Login to your admin console and add user. Now you can pay online / activate it via your designated VYO CRM partner.
You can remove user or services during renewal.
Will be deleted permanently.

VYO Marketplace

No, Every customer are previleged to use any modules / customization under VYO Marketplace.
VYO Marketplace is place where you can find a customization or extra module you required for business automation.
Just subscribe and make online payment or via designated VYO CRM partner.
Maybe, Read and understand before subscribing and installing.
As like renewing your subscription. Pay via online ot activate through VYO CRM Partner.